מאגר מידע

A/C or AEC

Ariel Cable

A1024

notice on pole to advise needs replacing

A108

notice left by engineer to advise no access and to call us to appoint

A55

Report submitted for permission to do work i.e a dig/traffic lights

AAD

Actioned After Delay

AAE

Aborted After Execution - The activity has been aborted

ACT

Action - The activity can be worked on and no reason has been given why it has not been completed

AC

Aerial Cable - A main cable that travels overhead between poles usually only found rurally

ADSL

Asymmetric Digital Subscriber Line - the technology for providing Broadband service - faster in one direction than the other

ALM

Alarm

AOC

Access Operations Centre- Supplier network management

APF

Apparatus Fault

APPT

Appointment

ARA

Arrange Appointment

ASG

Application Support Group

ASQ

Assigned from another queue

ASSIST

This is when an engineer has requested assistance with the order

BBCR

Broadband Customer Reporting

BFT

Brown Fibre Tubing

BLOCK TERMINAL

Sometimes called BT. This is a small connection point in the customer's premises and is usually used to connect external wiring to the internal wiring, e.g.: for an alarm

BMWin-Mac

This indicates a managed install module for Fibre

BNR

Bell Not Ringing

BR

Bell Ringing

BTA

BT Answer

Bar Pair

The unique identifier for the termination of the E-side on the MDF

Battery Contact

More electricity going through than there should be

Bridge Case

A case reference given to track faults and resolve system incidents

CAB

Cabinet In Street (green box)

CAC

Completed Awaiting Confirmation

CAN

Cancelled - The activity has been cancelled

CARO

Channel Allocation and Routing Office

CA

Customer Apparatus

CA

Fault found on Customers Apparatus

CCS

Call Minder

CDT

Continuous Dial Tone

CE

Customer Engineer

CE

Fault found at Customers End

CF

Cable Fault

CF

Exchange Common Fault

CIE

Called in Error

CLI

Calling Line Identity (Telephone Number)

CMC

Customer Management Centre, also known as "SMC" - Service Management Centre

CNJ

Contact No Joy

COM

Completed - The activity is complete.

CONO

Contact Number

CORD

Cancel Order

COW

Cable on Wall

CO

Cuts Off

CPO

Central Planners Office

CP

Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach

CP

Customer Premises or Customer Product

CP

Cuts off

CRO

Central Records Office

CSE

Customer Service Engineer

CSNO

Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. More recently referred to as CST provision or CST repair

CSP

Customer Splice Point. This is the equipment on the outside wall of the property

CS

Local Network - Confined Space Work

CUG

Closed User group- a customer account code in One Siebel

CWB

Cavity Wall Box

CWC

Complete With Changes

CWWC

Confirmed Working with End user

CWWEU

Confirmed Working With End user

Cabinet

Alternative name for the Primary Connection Point

Cable Chamber

Underground room beneath an exchange where the E-side cables enter the exchange

Cat and Genny

C.A.T (Cable Avoiding Tool). A Genny signal transmitter works with the "Cable avoiding tool"

Cherry Picker

Machinery used to reach higher level equipment

Common Fault

A group faults linked to a primary fault (primary fault will hold all notes and info)

Crimp

how engineers connect 2 up a line in a PCP or in a junction box

D POLE

A telegraph pole that is dangerous to climb because it is rotten. Decayed Pole. This can cause a provision order or a fault to be delayed

D and T

Demonstrated and tested

D-side

The cable running from the Primary Connection Point to the Distribution Point

DACS

Digital Audio Carrier System, a PGD technology

DAE

Delayed After Execution as DBE but the user has tried to complete

DAJ

Display Activities on the Job

DBE

Delayed Before Execution - The user finds a reason why the work cannot be completed. This will be accompanied by a delay code and progress notes

DCL

Display Contact List

DCN

Drop in connection

DCO

Display Customer Orders

DCP

Display Customer Premises

DCRD

Display Customer Rental Details

DCS

Display customer Service

DC

Distance to Fault (Customers Premises)

DEL

Display Exchange Lines

DE

Distance to Fault (External DP)

DFJ

CSS transaction - Display Frames Jumpering

DFRD

Display Fault Report Details

DFRL

Display Fault Report List

DFRN

Display Fault Report Notes

DG

DIG Queues

DIO

Display Installation Orders

DIS U/G

Relates to a fault and means that the line is disconnected underground

DIS

Disconnection

DISC

Discount

DI

Distance to Fault (Internal DP)

DLI

Direct Lead In

DLTR

Display Line Test Results

DN

Directory Number

DOA

Dead On Arrival (0 to 2 days)

DOL

Display Order Lines

DO

Display Order

DPID

Display Product/ Service by ID

DPN

Display Product Name

DP

Distribution Point (DP) - This is the point near to a premise where the main cable from a PCP is split in order to provide service at one or more localised premises. A DP can be at the top of a telegraph pole (Overhead DP), under a walkway (Underground DP) or on the side of a building

DRA

Report Damage Apparatus

DROP-WIRE (DW)

A pair of wires that travels overhead to a customer's premises from the telegraph pole

DRO

Damage Report Overhead / Damage to aerial cables - Overhead, Pole Damage, Dropwires etc

DRT

CSS transaction Display Routing

DRU

Damage Report Underground / Damage outside end user premises - Underground Cables, Cabinets, Manholes etc

DRW

Damage Report Wiring (Internal)

DR

Distance to Fault (Ring Type DP)

DSLAM

Digital Subscriber Line Access Multiplexor - exchange equipment used for providing Broadband service

DTA

Dial Tone in Answer

DT

Diagnostic Test - test results are inconclusive so line sent for further testing to a Diagnostic Test Officer

DU

Distance to Fault (U/G DP)

DWI

Display Works Instructions

DX

Distance to Fault (DP Type Unknown)

Disconnection

Broken/damaged wire or cable

Duct

The pipe holding cables

E POLE / L POLE

This pole has a dual purpose, either it carries electric cables, E, or it is a street lamp, L. Delays can arise in service provision if one of these poles exists because of safety regulations and requirements

E-Response

Activity raised by SMC when a job is stuck within the system to get this moving again.

E-side

The cable running from the Primary Connection Point to the Exchange

EAN

Enter Action Narrative

EAOS

Engineer Arrived On Site

EAP

Engineer Assigned Provisionally

ECD

Estimated Completion Date. Used by Network Delivery. A restore date in most cases however can be related to specific work also (i.e. Survey ECD DD/MM/YY).

EFRN

Enter Fault Report Notes

EF

Exchange Failure

ELF

Early Life Failure (3 to 30 days)

EMP

Equivalence Management Platform

EMR*

Engineer Maintenance, check local cabling. Not reported by customer.

EM

Distance to Fault (Exch MDF)

EN

Equipment Number

EOD

Enter Order Details

EOL

Enter Order Lines

EON

Enter Order Notes

EO

Enter Order

EP

Distance to Fault (Exchange to PCP)

ERT

Estimated Response Time. The date Openreach communicates to the CP when we estimate an engineer will begin investigating a fault

ESF

Exchange Service Facility calling features and gain increases

EST

Estimated time to resolve or review times

ES

Legacy System X Exchange Fault

EU

End user

EU

Legacy UXD5 Exchange Fault

EWI

Executing With Works Instructions - The work has been printed off and given to someone to complete

EXC

Executing -The work is being done

EXFO

A device that is used to test Fibre Circuits (this may be seen in Engineers notes in the context of EXFO speed measurements are xxxx)

EX

Exchange Fault / Located in the Exchange

EY

Legacy AXE Exchange Fault

Earth

Low electricity - losing power - an earth fault is normally at the Local Network

Exchange Group

Unique identifier allocated to each exchange